It’s perfect size.
I recently ordered the backpacker and I love it. There was a small issue and I emailed the company. I received a reply the next business day with options. Customer Service was prompt, efficient, kind and helpful. It’s great to find a bag you love, it’s even better when the company provides great customer support.
Return policy and communication when you have a problem are awful. Paying for returns is bad enough but to make me go get the label is ridiculous. Won’t order from company again.
Loved the original version, the replacement is awkwardly square in size now and doesn’t seem to be of the same quality. Will be returning.
I wanted a simple functional bag (not that any of the 20 totes or bags that I owned wouldn’t have worked :) ). I bought this bag thinking it would land in my closet, so not true. The weight of the bag is great, I can fit my computer, a book, extra charger, AirPods, wallet and essential oil case inside, while sliding my hydro flask and cell phone in the outside pockets all while keeping my hands free. It also fits marvelously under the seat on the plan. If you are on the fence about ordering one- I say go for it you will not be disappointed!!!! Your toughest decision is which color.