If you would like to return any portion of your order, please enter your order number and email address here within 14 days of receiving your order to begin the return process. Your return will be processed within 2-3 business days of it arriving in our warehouse. If your bag is damaged or defective, please be sure to include photos.
If you would like to exchange an item in your order, please reach out directly to firstname.lastname@example.org within 14 days of receiving your order. After 14 days, customer is responsible for return shipping for the exchange. Exchanges can only be made for a different color. If you need to exchange for a different bag, please start the return process above and place a new order.
All returns and exchanges must be received with tags in original packaging.
Please note that all bags purchased during or on sale are final sale.
ALL ITEMS MARKED FINAL SALE ARE NOT ELIGIBLE FOR RETURN.