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FAQs

Once my order is placed, how long does it take to ship?

We make every effort to fulfill our orders as quickly as possible. In most cases, it is within one business day. Please allow two full business days for all in stock items to be shipped. If you need the bag to ship sooner, please send us an email and we will accommodate you as best as we can!

 

Do you ship internationally?

Yes we do! Please be advised though that you are responsible for your country’s customs fees and delays.

 

Can I carry-on my Weekender?

All Birdling Bags were designed with carry-on travel in mind. However, airlines have constantly changing requirements. Changes mainly apply to hard shell roller bags, but may apply to duffels as well. We have personally carried on the Weekender many times and also have had countless customers use it as a carry-on. As we all know though, nothing in airline travel these days is guaranteed! If concerned, it’s best to speak with the airline directly about soft duffle bags.

*All other Birdling Bags are carry-on size approved!

 

What’s the best way to clean my bag?

Canvas: Spot clean with cold water and a mild cleanser. Be sure to use a clean white rag-do not use paper towels.  Avoid Baby wipes and harsh cleaners as they may react with the dye and alter the color. It's best to clean the spot as soon as possible.

Nylon: Wipe clean with water or a mild cleanser.

 

What if I notice something is wrong with my bag?

Quality is very important to us and we strive to provide each customer with the highest standards in Handmade Manufacturing. Like anything handmade in large quantities we are at risk of slight imperfections from time to time as a result of human error. Should you notice anything wrong with your bags, please do not hesitate to reach out to us. We will make all efforts to ensure every customer receives the quality they deserve!

 

Do you monogram?

At this time we do not offer monogramming, but we have seen bags that our customers have taken to get monogrammed and they look great!

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